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SendAlong
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Frequently Asked Questions
Find answers to common questions about using SendAlong.
Getting Started
What is SendAlong?
How do I create an account?
How does matching work?
Is SendAlong available in my country?
Is it free to use?
For Senders
How do I create a send request?
What items can I send?
How is the price calculated?
How do I pay the traveler?
What if something goes wrong?
Can I cancel my send request?
For Travelers
How do I list a trip?
How do I accept a send request?
When and how do I get paid?
What if I need to cancel my trip?
How much can I earn?
Coordination & Delivery
What happens after matching?
What is the confirmation code?
How do we agree on where to meet or how to ship?
What if we cannot meet at the agreed time?
Payments
How do I pay or get paid?
Does SendAlong take a commission?
Will SendAlong refund me?
Safety & Reporting
What if a deal goes wrong?
How do I report a user?
What safety measures are in place?
Trust & Reviews
How does the trust score work?
Are reviews mandatory?
What is the reliability badge?
Account & Privacy
How do I export my data?
How do I delete my account?
What data do you collect?
Still have questions?
Visit Help Center